CMN 1148 Lecture 5: chapter 5--listening

• School: University of Ottawa
• Department: Communication
• Course: CMN 1148
• Professor: Sherry Ferguson

Document Summary

The nature of listening: hearing and listening are not the same, steps in the process of listening: 1. selecting 2. understanding 3. remembering 4. responding. How do managers view their listening skills: not the same as employees: Virtually all managers in one study perceived their own listening skills as good or. Employees scored same managers as infrequently demonstrating effective listening. Barriers to effective listening: information overload and multi-tasking, difference between thought rate and speech rate, listening from your own perspective, taking away from the other person"s perspective(evaluating, shifting the focus, advising, and interpreting) Listening exercise: how good are you at multi-tasking: listen to the following grocery list, afterwards, record as many of the items as you can remember while checking. Facebook or texting: tabulate the number of items you were able to remember, compare the results with the first listening exercise.