Chapter 4: Systems Approaches Lecture notes on Chapter 4: Systems Approaches

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Published on 16 Oct 2011
School
University of Ottawa
Department
Communication
Course
CMN 1148
CHAPTER 4: SYSTEMS APPROACHES
Monday, January 24, 2011
*** encouraged to view organizations as a whole
Tasks, ppl, processes, technology and society
Systems Metaphor and Systems Concepts
Systems components: looking at basic elements
Hierarchical Ordering: Diff departments (subunits = subsystems)
How many subsystems?
Interdependence: for organizations to survive they’re dependent on each
other
Who reports to whom
Permeable Boundaries: what kind of patent is available to allow
communication to flow in and out of the organization
A linear system
Exists by interacting with diff units/ppl
How the system itself is reacting to a society
Systems Processes
Input-Throughput-Output Process:
Process of exchange
Process of feedback
Negative/corrective/deviation reductions feedback
Positive, growth or deviation amplifying feedback
Solving the prob: what is affecting the output?
Understand how ppl do things
How the system is responsive
Processes: how communication moves throughout the organization
How the interact with the envir
Systems Properties
Holism: organizations as a system have more weight/authority than diff
departments
Wholistic approach
Equifinality: how there are multiple (equally efficient) ways to achieve goals
Negative Entropy: ability of system to fight off any deterioration
Within the organization they have the ability to sustain and grow
Requisite Variety: system must be diverse and complicated and as
diverse/complicated as it’s envir
How complicated is the envir?
What strategies to use to deal with the complication
The company has the ability to deal with it
Three Systems Theories
Cybernetic Systems Theory: the envir in which you exist, look carefully ….
What happens, what ppl do, how they communicate
How the system responds to feedback
Ex. what happens when ppl go for training
Karl Weick’s Theory of Organizing: ppl have the ability to talk and figure out how
to achieve a task
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Document Summary

Interdependence: for organizations to survive they"re dependent on each. Permeable boundaries: what kind of patent is available to allow. *** encouraged to view organizations as a whole. Systems components: looking at basic elements other communication to flow in and out of the organization. How the system itself is reacting to a society. Holism: organizations as a system have more weight/authority than diff departments. Equifinality: how there are multiple (equally efficient) ways to achieve goals. Negative entropy: ability of system to fight off any deterioration. Requisite variety: system must be diverse and complicated and as diverse/complicated as it"s envir. Cybernetic systems theory: the envir in which you exist, look carefully . What happens, what ppl do, how they communicate. Karl weick"s theory of organizing: ppl have the ability to talk and figure out how to achieve a task. What strategies to use to deal with the complication. The company has the ability to deal with it.