CMN 3138 Lecture Notes - Lecture 5: Small Talk, Social Exchange Theory, The Sender
27 Feb 2018
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Document Summary
The role of the leader is essential in helping groups move through the phases; it doesn"t just happen. Conflict means that unheard people get heard. The challenge is to move from competition to collaboration. Use clear questions to help us understand what needs to be done. Get to know each other by name (interests, etc. ) Learn to know why people joined the group, consider maslow (physiological, safety, There are always a lot of private motives (remember social exchange theory) The sender of messages should be aware that people are forming first impressions. The receiver should not that first impressions are often wrong. *the group can always slide back to earlier stages if key building blocks are not addressed at each stage. Key: allow conflict, practice soft skills to build trust and belonging. Power, scant resources, fitting in into one"s schedule, pressure to conform. Don"t ignore conflict; use it as essential and defining.
