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Class Notes for Stephanie Larrue

UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 1: Autopilot, Alternative Dispute Resolution

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24 Feb 2016
17
Conflict is differing or opposing needs, wants or expectations. o! Each countered need, want or expectation becomes a little pinch, which accumulates a
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 3: Forego, Brainstorming, Intentionality

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24 Feb 2016
11
We all do it when we bargain. o! It"s about starting with an extreme position and holding on to it as much as possible while yielding as little as poss
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 2: Daniel Goleman, Nonverbal Communication, Linguistics

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24 Feb 2016
11
4 steps to resolve conflict o! as opposed to judging o! judgment often creates conflict. Really feeling really hard other person"s and your feelings o!
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 12: Conflict Resolution, Conflict Transformation, Reinforcement

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24 Feb 2016
20
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 8: Situation Two, Nonpartisanism

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24 Feb 2016
18
Neutral (no preference for either side, looks for well being of both parties) Impartial (no stakes) o! only stake is that the conflict works out. Commu
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 4: The Negotiation, Best Alternative To A Negotiated Agreement, Nonverbal Communication

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24 Feb 2016
25
Each group has to choose one of the models integrative bargaining. Use other resources (external or unconventional) to reach an o! The negotiator decid
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 9: Edward De Bono, Lowkey

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24 Feb 2016
23
When to end the exchange and move on to the resolution: o! They are sounding more empathetic and cooperative o! Concerns and needs have been translated
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN4131 Lecture 10: Mediation

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24 Feb 2016
19
Mediation is about resolving relationships and making relationships easy and better. Resolving conflict is about understanding better what your needs,
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN4131 Lecture 5: Negotiating Skills

OC4015971 Page
24 Feb 2016
12
Put emphasis on areas of agreement, even in preparation o! Preparation is imp, it makes a huge different. Tolerate ambiguity and uncertainty o! embrace
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