CMN 4131 Lecture 2: Conflict - Part 2
23 Jun 2018
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Department
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1. Conflict - Part 2
CMN4131 A – Negotiation and Mediation
Thursday, June 21st
Review from Last Class
Conflict is about conversation, opportunity, the future more than the past
Worst thing we can do with conflict is try to get out of it, instead we should
learn to take advantage of times of conflict to ask the tough questions
We must adopt an optimistic view of conflict *
We want to be seen as calm but often we look wild
Recall basic principles to remember in conflict and what the right posture is
We always choose the narrative that suits us best
Types of Conflict
affective (personal)
substantive (rooted in issues or ideas, points about the group's task,
management
competitive (polarized members)
cooperative (when the disagreement actually helps move the group forward)
cognitive (about information)
procedural
normative (when one person evaluates your behaviour against what he/she
thought you should have done)
Types of Conflict cont’d…
role (when two different roles or responsibilities are in conflict)
oEx: personality clashes, competing work and family demands,
aggressive personalities and bullies, incivility and rudeness
Conflict Managing Strategies
1. Collaborating (win-win)
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Conflict is about conversation, opportunity, the future more than the past. Worst thing we can do with conflict is try to get out of it, instead we should learn to take advantage of times of conflict to ask the tough questions. We must adopt an optimistic view of conflict * We want to be seen as calm but often we look wild. Recall basic principles to remember in conflict and what the right posture is. We always choose the narrative that suits us best. Substantive (rooted in issues or ideas, points about the group"s task, management. Cooperative (when the disagreement actually helps move the group forward) Normative (when one person evaluates your behaviour against what he/she thought you should have done) Role (when two different roles or responsibilities are in conflict: ex: personality clashes, competing work and family demands, aggressive personalities and bullies, incivility and rudeness. Your manager calls you into the office to discuss a report.
