CMN 4131 Lecture Notes - Lecture 4: Nonverbal Communication, Active Listening

• School: University of Ottawa
• Department: Communication
• Course: CMN 4131
• Professor: Howard Martin

Document Summary

Promote the use of i statements (2) focus on interests, not on positions: freeing parties to understand and respectfully accept each other"s interests is a much more fruitful measure than leaving them focused on their current positions. Identifying interests of both parties (3) invent options for mutual gain: to creatively invent options without prejudging their effectiveness is the aim. Options, once they are established, can be compared, analyzed, evaluated, and then adopted. This need for objective criteria applies to the process of discussion, as well as to the solutions eventually produced. Either/or thinking: assuming that only one of two conflicting notions can be correct.