CMN 4131 Lecture Notes - Lecture 8: Situation Two, Nonpartisanism
24 Feb 2016
School
Department
Course
Professor
Document Summary
Neutral (no preference for either side, looks for well being of both parties) Impartial (no stakes) o! only stake is that the conflict works out. Communicative process (facilitates the discussion, keeps communication process balanced) Sharing and clarifying information, developing a clearer picture. Once the emotional strain is eased: problem-solving, talking about what to change, weighing options, making decisions. Writing down the agreement, taking action to strengthen the follow through. The mediator can let some of the heat go up the bit. Similar to negotiation yet since there is a mediator that changes everything. Opening: welcome the participants, discussion of purpose and process of mediation. Listening to each perspective: initial going around the table; take turns explaining each perspective, everyone listens. Anything can be brought up if considered relevant. De-escalation from self-protective, adversarial mode to readiness to cooperate. Parties talk through each topic, suggesting options until there is an agreement towards mutual interests. Making sure everyone is really on board o!
