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Lecture 10

CMN4131 Lecture 10: Mediation


Department
Communication
Course Code
CMN 4131
Professor
Stephanie Larrue
Lecture
10

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Lecture 10
Mediation
Mediation is about resolving relationships and making relationships easy and
better.
What are the problems underlying
!Need for empathy
!Need for more communication
Resolving conflict is about understanding better what your needs, emotions
are. Where you lack clarity, how you act with other people in different
conflicts.
Differences between mediation and negotiation
!You want to put more mediation on mediation
o!Heart of mediation is the exchange part
Preparation of separate convo over the phone even before opening and
explain the mediator’s role to both separate parties and to see if it is worth
while mediating. And if the mediator is the right person for it.
Opening
!Gathering info of the party
Listening to each perspective
Exchange
!Including the separate
Problem
People
Process
Be aware of the 3 P’s
Focus on problem
Exchange phase
Mediation Process: Separate Conversations
Support the people
Facilitate the process
People can realize thy are seeing things differently in their own party
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