CMN 2130: Lecture #8 02/08/2013
Chapter 4: Listening and Responding
Hearing: The physiological process of decoding sounds.
Listening: The process we use to make sense of what we hear.
Sorting through various sounds that compete for your attention.
Focusing on a particular sound or message.
Assigning meaning to messages.
Recalling information that has been communicated.
Responding: Confirming your understanding of a message.
There are eight listening barriers:
Criticizing the speaker
Speech rate vs. thought rate
Being Self absorbed
Selfabsorbed listeners focus more on their needs than those of others To overcome, consciously become aware of the selffocus and shift attention
Emotional noise occurs when our emotions interfere with communication
Use selftalk to manage emotions
Criticizing the Speaker:
Being critical of the speaker may distract us from the message
Focus on the message, not the messenger
Speech Rate vs. Thought Rate:
The average person speaks at 125 words per minute, and we can process up to 800 words a minute
Use the difference between speech rate and thought rate to mentally summarize the message
When we try to focus on more than one message at once, we may lose track of the message we should be
Stop competing thoughts and focus on a single message to enhance comprehension
Incoming messages from various sources can be overwhelming and fatiguing
Realize when you or your partner is tired or distracted and not ready to listen External Noise:
There are many competing sounds around us
Take charge of the listening environment by eliminating the distraction