CMN 3138 Lecture Notes - Lecture 8: Active Listening

• School: University of Ottawa
• Department: Communication
• Course: CMN 3138
• Professor: Trevor Tucker

Document Summary

Managing meetings, team training, team development and problem solving part 1. Introduction: leadership styles recap, questions about leadership. Needs assessment: what has to happen: every member should prepare for a meeting, a typical meeting generates between 100 and 600 speaking turns, make a list of items to be covered. Preliminary considerations: after agenda is sent, leader considers: decision-making procedures, equipment, space, documentation needed, consider the best use of the space to facilitate good meeting. Members prep: review relevant and past documents, have you done your homework, talk to others in prep, anticipate issues and develop answers, prepare for all range of topics, arrive early, stay late. Beginning of meetings leader"s role: get people to read previous minutes. Probe: give specific assignments (such as for more information, actionable, end meetings with summarizing key decisions made and jobs to do, agree on next meeting, any other rituals, firmly end the meeting.