HSS 2102 Lecture Notes - Lecture 30: Nonverbal Communication, Culture Shock, Active Listening

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(cid:862)enculturation(cid:863: learning the ways of your culture through the teachings of family, peers, schools, faith-based organizations, government, media. (cid:862)acculturation(cid:863: when a person"s culture is modified through direct contact with or exposure to another culture. Recognize and reduce ethnocentrism: unconsciously incompetent, consciously incompetent, consciously competent, unconsciously competent. Recognize (cid:862)culture shock(cid:863: common psychological reaction. Identify uncertainty and ambiguity: active listening and perception checking (seek feedback, face fears. Decrease in access to mental health and counseling. Decrease in representation of minorities in clinical and health research. Decrease in adequate management of chronic illnesses. When appropriate, speak in the language of the people from the other culture. Observe cultural differences in etiquette and nonverbal communication. Recognize conditions that exclude people such as stereotypes, prejudice, discrimination and racism. Reframe thinking to better understand other world views. Become familiar with core cultural elements of diverse communities. Engage patients and families to share similarities and differences from what you have learned about their core cultural elements.

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