NSG 2313 Lecture Notes - Lecture 1: Jargon, Hearing Loss, Dementia

• School: University of Ottawa
• Department: Nursing
• Course: NSG 2313
• Professor: Marie Eve Desrosiers

Document Summary

Communication is an essential component of the human experience, involving the expression of emotions, ideas and thoughts through verbal (words or written language) and nonverbal (behaviors) exchanges. Refers to all behaviors that convey messages without the use of words, includes: body movement, appearance, personal space, touch. Be aware of body language which includes posture, body position, gestures, eye contact, facial expression and movement. Ensure that nonverbal communication is consistent with spoken word. Assess nonverbal messages received from the patient and validate them. Fo(cid:396) e(cid:454)a(cid:373)ple, if (cid:455)ou o(cid:271)se(cid:396)(cid:448)e a patie(cid:374)t (cid:449)(cid:396)i(cid:374)gi(cid:374)g he(cid:396) ha(cid:374)ds a(cid:374)d sighi(cid:374)g ofte(cid:374) ask, (cid:858)(cid:455)ou see(cid:373) a(cid:374)(cid:454)ious toda(cid:455). Avoid problems in language behavior through the consistent use of clear, mutually understood verbal terminology and nonverbal gestures. Avoid misinterpretation of nonverbal cues, and be aware of any cultural norms or values (eye contact) that patients may have. Uses communication skills to provide information and comfort.