MGM101H5 Lecture Notes - Lecture 2: Tim Hortons, Henri Fayol, Formal System
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MGM101H5 Full Course Notes
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Keep in mind that this is a canadian icon (not just a company) Tim hortons has been successful for many years, ceo can"t risk everything. They want to keep franchises happy too by making profit for them. Expenses on employees - how they affect sales. Resources (they want to maintain quality of coffee) He has a lot of people to satisfy (stakeholders - shareholders) - ultimately, this is what. Sets of objectives that need to be carried out. In us, they"re making 400 times as lowest paid employee. Greed and self satisfying behaviour are problem in the market. Ceo are becoming more responsible, ethical, fair - wagemark is promoting this. Planning and strategizing - what type of coffee shop, where is the shop. Leading and developing - motivation of employees to accomplish goals, guide changes. Frontline - day to day activities, take strategies from higher managers.
