MGM301H5 Lecture Notes - Lecture 9: Organizational Conflict, Reinforcement, Rationality
Document Summary
Lecture 9: power capacity to influence others who are in a state of dependence. Any type of change: organizational conflict occurs when one person, group or organizational subunit frustrates the goal attainment of another, causes of conflict. Scarce resources: modes of managing conflict, approaches to managing conflict are a function of both. How assertive you are in trying to satisfy your own or groups concerns. How cooperative you are in trying to satisfy the concerns of the other party or group. Chapter 12: how to obtain power, doing the right thing, extraordinary activities, visible activities, relevant activities, cultivating the right people. Heavy responsibility: operative level stressors operatives are people who occupy non- professional/managerial positions in organizations, work in industries. Poor job design: boundary role stressors, burnout and emotional labour. Boundary roles positions in which org members are required to interact with members of other organizations or with the public.
