SOC100H5 Lecture Notes - Lecture 4: Role Theory, Role Conflict, Erving Goffman
Chapter 4
Social interaction: involves people communicating face to face, acting and reacting in relation to
other people. It is structured around norms, roles and statuses.
Role conflict: occurs when two or more statuses held at the same tie place contradictory role
demands on a person
Role strain: occurs when incompatible role demands are placed on a person in a single status
How people get emotional (emotional management)
External stimulus → physiological response and initial emotion → cultural script → modified
emotional response
Emotion management: the act of obeying “feeling rules” and responding appropriately to
situations.
Emotional labour: emotion management that many people do as part of their job and for which
they are paid.
Dramaturgical analysis: views social interaction as a sort of play in which people present
themselves so that they appear in the best possible light.
- Goffman
Role distancing: involves giving the impression that we are just going through the motions and
that we lack serious commitment to a role.
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Document Summary
Social interaction: involves people communicating face to face, acting and reacting in relation to other people. It is structured around norms, roles and statuses. Role conflict: occurs when two or more statuses held at the same tie place contradictory role demands on a person. Role strain: occurs when incompatible role demands are placed on a person in a single status. External stimulus physiological response and initial emotion cultural script modified emotional response. Emotion management: the act of obeying feeling rules and responding appropriately to situations. Emotional labour: emotion management that many people do as part of their job and for which they are paid. Dramaturgical analysis: views social interaction as a sort of play in which people present themselves so that they appear in the best possible light. Role distancing: involves giving the impression that we are just going through the motions and that we lack serious commitment to a role. Status cues: visual indicators of a person"s social position.
