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Lecture 4

SOC361H5 Lecture Notes - Lecture 4: Official Culture, Organisation Climate, Jargon

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John Kervin

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January 26, 2017
Organization Culture
Culture has become the secret sauces of organizational life
The paradox is that it makes a big difference but is a result of small actions
Organization comes from everywhere-inside and outside- of the company
We cannot measure culture, but we can measure the high rate of failure
Culture is illusive, hard to manage, and impossible to command
Hofstede’s cultural values
Hofstede is a dutch research who was hired by IBM
1. Power distance
odegree of power or influence exercised by a boss, as perceived by the
these cultures see themselves from very different from superiors
ex. France, turkey, Spain, japan
superiors should only use power and control when they have to or
when it is based on their expertise
ex. US, Norway
where does Canada stand?
We ranked 15th and the US was ranked 16th. Therefore, the US is
oHow to think about power distance is “would you invite the boss for dinner?”
2. Uncertainty avoidance:
oextent to which individuals strive to avoid unstructured, unpredictable,
ambiguous, or unclear situations
they develop strict behavioural code to avoid conflict, and
competition within the group or organization
these countries or orgs don’t have many strikes
ex. france, turkey, spain, and japan
they have lenient behavioural codes because they do not fear
unpredictable behaviour, they just deal with it
ex. us, s Africa, Norway, Netherlands
where does Canada stand?
Canada is low with a score of 48/100 and the US is 46/100
3. Individualism
othe relationship between the individual and group
the individual matters more than the group
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the individual’s desires take importance over the groups
ex. US, Netherlands, France, Norway
Have low levels of cultural value of individualism
The groups interdependence takes precedence over
Ex. turkey, Spain
Canada ranked a little more than US who scored 50th
4. Masculinity
oextent of sex roles differentiation in the culture
ex. japan, s Africa
sex roles are less important (a man can do what a women can do)
these countries exercise the quality of life
ex. Spain, Norway
62/100 US
we see men and women as more similar than US
5. Time perspective
ohow important is a long-term view; how much does the far future affect current
ohigh (long-term culture)
make decisions based on the far future
ex. japan had very long-term culture
olow (short-term culture)
you are only as good as your quarterly report
some organizations plan for the near future
The US is prob a very short term
And Canada would be pretty close but not as much
Organization Culture
History of the concept of org culture
oDeal and kennedy wrote a book with the def of org culture
The tendency of organizations to develop their own idiosyncratic ways of
doing things
oSmircich also wrote a book about the def of org culture
A fairly stable set of taken-for-granted assumptions, shared meanings,
and values that form a kind of backdrop for action
Organization “culture” jargon
oOrganizational climate
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