SOC362H5 Lecture Notes - Lecture 9: Specialty Coffee, Research Question, Gender Role
Document Summary
9: hostile work environments and sexual harassment: fox: myth #6: women should act more like men. Terms to know emotional labour surface acting deep acting compliance transformational leadership transactional leadership tag questions double bind deficit model glass cliff horizontal violence quid pro quo hostile environment sex role spillover. Definition: work that requires extra energy to be nice, flight attendants: bill collectors must be meaner, not the same as emotional work (being nice to family and friends, work you get paid to do. Where is it found: service sector, female predominant jobs, most frequently found in lower level jobs (restaurant servers), but not exclusively limited to it, police officers, managers etc. The organization: gourmet deli, also serves specialty coffee. The company handbook: to ensure that the guests is whole heartedly pampered so that their experience exceeds expectation, pleasant gathering spot for meet and greet, family, friends costumers shouldn"t ever wonder if you"re having a bad day .
