CITC08H3 Lecture Notes - Lecture 2: Active Listening

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Published on 15 Jun 2012
School
UTSC
Department
City Studies
Course
CITC08H3
Professor
Perception (a belief based upon sensory clues and experience)
Use different perception to engage the audience
"I want to work with people"
Good leadership
Listening
oFinding out who they are
oTheir experiences
Personality
Socialize easily
Good communication
When working with people leave biased opinions behind
Bias - a preference for/against a particular group compared with another, generally considered to be
unfairly constructed
Assumption - accepting something as true or certain, in the absence of evidence (ass/u/me)
Active listening
Asking
Listen
oFeeling underneath the words
Reflecting
Clarify
oRelate
Remember
oForgetting someone is powerful
oRemembering is even more powerful *journal log
Percipitating factor
Things build up
Outside factors affect interactions
oEg. Hunger, emotion, social influences, physical condition (tired, health), faith/values,
culture, maturity based on experiences
Active listening vs hearing
a. eye contact
choice reflect
asking questions
body language
h. passive
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