Lec 8 Notes

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University of Toronto Scarborough
Financial Accounting
Prof.Jan Klakurka

MGTD54 Session 8 Balanced Scorecard Mar 10, 2011 Look at variances Mobil 25 career year, not broader perspective Corporate, lower departmental, strategic level Business dev director might have own set of key targets with key customers Targets on sales growth Impact and drivers of sales Price, customer yield Capturing a lot of information, not measurable and timely Evaluate the process(internal consulting, roll out to business units) Financial measures say did goodbad, blackwhite Doesnt add context Can decide whether make sense why did not score in certain areas, overall score All employees responsible, brings diff functions together, team-oriented Interests in other areas of organization, not just own Formal service level agreements Sales functions, back office, accounting using information Staying in touch with managers and info they have Constant change Not continually evolving strategy, stake in the ground can relate back to Translates the mission, provides framework to achieve Hard to put out high level strategies Driven by sales, R&D www.notesolution.com
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