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Class Notes for Management (MGT) at University of Toronto Scarborough

MGTA01H3 Lecture Notes - Lecture 1: Profit Motive

What is a Business? Main points of todays lecture: - Definition of business - Characteristics of business - Revenues and expenses - Profit and Loss - The profit motive - Risk and retu...

Management (MGT)
MGTA01H3
Chris Bovaird
MGTA 35 Lecture 6: Notes.11

4. Step back and reflectassessyour audiencesreaction to your presentation and get feedbackto see if your presentation was effective. Think about the verbal and nonverbal communication you used and decide what communication...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 5: Notes.10

Types of reasoning: Inductive building an argument by utilizing individual examples, pieces of informationorcasesandthenpullingthemtogethertomakeageneralisationorcometoaconclusion. Need enough cases to support though, to b...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 7: Notes.14

3.) Managing a crisis: phase three: response, phase four: recovery. Rui Martins 801010 rule. 80 dont knowwhatto do. 10 freakout and10 lead. Response principles: safety first, tell thetruth,establishtrust,demonstrateconcern...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 7: Notes.13

Arousing emotions evoke by using supportive materials like provocative narratives or powerful language such as vivid metaphors. Always combine emotion appeals with rational ones, know how to use fear (more effective if als...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 8: Notes.15

Resolution and evaluation: Inform and persuade ongoing cleanup, facilitate open discussions, promotion capabilities of first responders, evaluate and assess responses and communication lessons learned. Image restoration te...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 6: Notes.12

PersuasiveStrategies:KnowingyourAudienceAnalyselisteners(beforethetalk,getinformationfrom them),Useapersuasionscale(SixstagesStage1Unawareoftheissue(Explaintheproblem),2Aware of the issue but opposed to your view (Refute o...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 3: Notes.5

Better Listeners: Focus attention, minimize distractions, process messages accurately, think critically. Why is listening important: Checking for accuracy, Giving and getting feedback, Evaluating messages Why listening is ...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 4: Notes.7

Improving delivery: detailed working outline of speech, distill this into a speaking outline with only reminders of points, practice alone, then in front of others, practice with minimal notes and in the place of delivery,...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 3: Notes.6

Evaluating speeches critically: Using the skills of critical thinking and evaluation standards such as rhetorical situation which is a situation in which peoples understanding can be changed through messages. Second, speak...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 5: Notes.9

Reading 1: Presentation excellence is important for the following reasons: Product presentations, team huddles, running meetings, press conferences, special events, and other forms of oral communication reveal something ab...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 4: Notes.8

Use the same visual in the document and the presentation only if they are simple. Usually the ones in the documents are complex so simplify them for presentations. Lecture three Reading 1: ImpromptuSpeech:TipstosucceedDont...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 2: Notes.2

As a followup to a persuasive written message (generally a report or a proposal) To deliver bad news to a large audience Planning the Presentation Simplicity, Interest, Stories, Vividness Select the Appropriate Structure...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 1: Notes.4

If you are talking about a controversial issue, then you may want to save one point for the question period rather than making it during the presentation. Speakers who have visuals prepared to answer questions seem especia...

Management (MGT)
MGTA35H3
Hugh Mac Donald
MGTA 35 Lecture 1: Notes.3

The Introduction: Opening title side and overview slide. The Body: At least one slide for each of the main points. Visually represented information: Graphs to compare information or tables, for emphasizing key facts and fi...

Management (MGT)
MGTA35H3
Hugh Mac Donald
Administrative Law - Reference Guides

Administrative law directly influences the life of every American citizen. All local, state and federal agencies operate pursuant to general Administrative law principles. An understanding of all administrative law functio...

Business Admin - Mgt
MGMT 10
All Professors
Organizational Behavior - Reference Guides

The systematic study of individual and group behavior within organizational structures is outlined in this coordinated Guide. Theories of leadership and individual behavior are related to the foundations of group behavior ...

Psychology
PSYC 302
All Professors
Introduction to Business Law - Reference Guides

Business law, sometimes referred to as corporate-commercial law, is a system of governance and regulations in connection with the creation, existence and dissolution of businesses. Today, Canadian businesses are governed b...

BLAW - Business Law
BLAW 464
All Professors
Management - Reference Guides

The complex aspects of Management are made clearer in this Guide. This powerful Guide provides comprehensive assistance to anyone who desires a deeper appreciation of basic Management principles. The fundamentals of organi...

BA - Business Administration
BA 2283
All Professors
Corporations - Reference Guides

Corporations are explained with clarity and precision in this informative Guide! This guide helps to remove some of the confusion that popularly exists concerning the purpose, the extent, and the legal effect of different ...

BA - Business Administration
BA 2283
All Professors

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