Chapter 13 lecture notes

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University of Toronto Scarborough
Management (MGH)
Julie Mc Carthy

Final Exam Outline N 4 short questions from after midterm, maybe one from before the midterm (most likely perception) N a short case and a few questions on that N Methods of Managing Conflict for sure on the final test Sources of Conflict N personality differences N culture can be national identity or organizational culture N scarce resources N group identity self-esteem is over-enhanced and can cause group conflict N power differences particularly if the power is not equal Symptoms of Conflict N winning is important not the greater good (organizations goals) N hiding information, particularly with group projects N increased cohesion within each group in a conflict situation N contact with other parties is reduced communication stops N aggressive employees emerge as leaders Methods of Managing Conflict (Assertive vs. Cooperative) 1) Avoiding low assertiveness of ones own interests and low cooperation with the other party need to cool down if the issue is trivialforget about it if the opposite person is powerful and hostile 2) Accommodating cooperation with other party and low assertiveness of ones own interests you give in to what the other person is saying when you are wrong or probably wrong when the issue is more important to the other party when you want to build goodwill 3) CompetingForcing maximizes assertivenes
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