Class Notes (837,708)
Canada (510,399)
MGHB02H3 (88)
Ted Mock (8)

Chapter 10 Notes

8 Pages
Unlock Document

Management (MGH)
Ted Mock

Lecture NotesChapter TenCommunicationCommunicationthe process by which information is exchanged between sender and receiverA simple model of communicationSenderThinkingEncodingTransmittingReceiverPerceivingDecodingUnderstandingCommunication errors can occur at any point in this modelEffective communicationthe right people receive the right information in a timely mannerChain of commandthe lines of authority and formal reporting relationships Remember Max Weber and bureaucracy On an organization chart these are shown as solid linesInformal or secondary reporting relationships are often shown as a dotted lineDownward communicationinformation that flows down from the top of the organizationdirections commands vision Upward communicationinformation that flows from the bottom towards the top of the organizationideas suggestions feedbackHorizontal communicationinformation that flows between departments or functions usually as a coordinating effortmay have to flow up before it flows acrossdepends upon the communication culture of the organizationDeficiencies in chain of command communicationInformal channelschain of command model does not consider informal communicationspersonal networks that may not follow the strict chain of command May provide a short cutfor employee communication
More Less

Related notes for MGHB02H3

Log In


Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.