Textbook notes-Chapter 10-Communication

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University of Toronto Scarborough
Management (MGH)
Andrew Davidson

1 CHAPTER 10 JCOMMUNICATION WHAT IS COMMUNICATION communication: the process by which info is exchanged bw a sender and a receiver interpersonal communication J the exchange of info bw ppl - the sender must encode his thoughts into some form that can be transmitted to the receiver - the receiver must perceive the msg and accurately decode t to achieve accurate understanding - feedback provides involves another communication episode that tells the original sender that her assistant received and understood the msg - the simple communication model is valuable because it points out the complexity of the communication process and demonstrates a number of points at which errors can occur - such errors can lead to a lack of correspondence bw the senders initial thoughts and the receivers understanding of the intended msg [ sender] thinking encoding transmitting perceiving decoding understanding [receiver] effective communication: the right ppl receive the right information in a timely manner BASIICS OF ORGANIATION COMMUNICATING Communication by strict chain of command chain of command: lines of authority and formal reporting relationships 3 necessary forms of communication: downward communication: information that flows from the top of the organization toward the bottom upward communication: information that flows from the bottom of the organization toward the top horizontal communication: information that flows bw departments or functional units, usually as a means of coordinating effort - with a strict chain of command, such communication world flow up to and then down from a common manager - a lot of organizational communication does follow the formal lines of authority - directive and instructions usually pass downward through the chain of command and idea and suggestions pass upward the reality of organizational communication shows that the formal chain of command is an incomplete and sometimes ineffective path of communication Deficiencies in the chain of command 1) informal communication - informal interaction helps ppl accomplish their jobs more effectively - but informal grapevine might spread unsavoury, inaccurate rumours across the organizations 2) filtering: the tendency for a msg to be watered down or stopped during transmission - employees are suppose to filter info but overzealous filtering will preclude the right people from getting the right information and the organization will suffer www.notesolution.com
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