MGOC20H3 Lecture Notes - Lecture 4: Malcolm Baldrige National Quality Award, Quality Management System, Deming Prize
Document Summary
The results clearly reflect this culture: (1) hospital typically scores in top 10% nationally in benchmark patient satisfaction surveys (2) it boasts one of highest neonatal intensive care survival rates in the u. s. Video 6. 1 the culture of quality at arnold palmer hospital. National awards: user-based: better performance, more features, manufacturing-based: conformance to standards, making it right the first time, product-based: specific and measurable attributes of the product. The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs (american society for quality) Modern definition of quality: quality is inversely proportional to variability , based on viewpoint higher quality = lower product/process variability. National quality awards: national quality institute in canada issues various awards (www. nqi. ca, malcolm baldrige national quality award (usa, deming prize (japan) The flow of activities to achieve total quality management. When you have low quality products produce . it will cost you!
