Chapter 10A Lecture

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University of Toronto Scarborough
Management (MGT)
Ingrid L.Stefanovic

Chapter 10 .ppt A 01 Laurence, Hugh MGTA03, Lec. 03 Motivating and Leading Employees o Leading the Business o What do employees expect from the employer ? o What does the employer expect from the employee ? o These expectations shape the workplace and the way employers treat employees, and employees treat employers o Expectations of Employers and Employees o Employers wish to motivate employees to be productive o Employers need to take these expectations into account in motivating employees to work for the business o Satisfied Employees o Job satisfaction Pleasure and Feeling of accomplishment From performing jobs well o If employees have job satisfaction, they will have high morale o Satisfied workers remain with the business o Satisfied workers are more productive o Workers remaining with the business mean lower job turnover, which reduces the cost of replacing workers and retraining them o Many workers are satisfied with the work, but not the way management treats them o Many workers are unhappy about the lack of control and under use of their abilities o Many workers are conflicted between the demand of work and family life o Motivation in the Workplace o We assume employees are agent who make choices o So we need to lead employees to make the choices that assist the business o We speak of motivation as the attempt to shape choices that assist the business o Various theories of how to motivate o Classical theory of Frederick Taylor o Hawthorne Experiments o Theory X and Theory Y o Maslows Hierarchy of Needs o Herzbergs Motivation Theory o Classical Theory of Motivation o Frederick Taylor and Scientific Management o Workers work harder if you pay them more
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