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Textbook notes Ch.9-Motivating and Leading Employees

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University of Toronto Scarborough
Management (MGT)
Chris Bovaird

CHAPTER 9 MOTIVATING AND LEADING EMPLOYEES PSYCHOOGICAL CONTACTS IN ORGANIZATION psychological contact: the set of expectations held by an employee concerning what he or she will contribute to an organization (contributions) and what a the organization will provide the employee (inducements) in return - if either party perceives an inequity in the contract, that party may seek a change - all organizations face the basic challenge of managing psychological contacts they want value from their employees, and they must give employees the right inducements human relations: interactions bw employers and employees and their attitudes towards one another - the foundation of a good human relationships is a satisfied and motivated workface - if psychological contracts are created, maintained, and managed effectively, the results is likely to be workers who are satisfied and motivated [vice vesa] THE IMPORATNACE OF JOB SATISFACTION AND MORAL Job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well Morale: the generally positive or negative mental attitude of employees towards their work and workplace reflects the degree to which they perceive hat their needs are being met by their jobs - determined by: job satisfaction, pay, benefits, co-worker, and promotion opportunities Why Businesses Need satisfied Employees - more useful contribution - less grievances and are less likely to engage in negative behaviour - more efficient and smooth-running company turnover the percentage of organization8Z47N147.09K,9O0,;08,32:89-0705O,.0 caused by low morale - high level of turn over: vacancies, disruption in production, decreased productivity, high retraining costs highest: retail, service, lowest: natural resources, communicationstelecommunications MOTVATION IN THE WORK PLACE Motivation: set of forces that cause ppl to behave in certain ways. The belief or feeling that causes us to behave in a particular way. The feeling that makes you want to behave in a particular way - fundamental act of management is to communicate to the ppl that work for them Classical Theory of Motivation & Scientific Management [MCQ] Classical Theory of Motivation : Workers are motivated solely by money - Back then, we had no pension plan ect pushed ppl to do anything for money. Ppl were starving and desperate when those things came, the theory died 1
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