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Chapter 3 Managing Information Systems and Communication Technology.docx

4 Pages

Management (MGT)
Course Code
Chris Bovaird

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Chapter 3 Managing Information Systems and Communication Technology Information Managers: manager is responsible for the activities needed to generate, analyze, and disseminate information that a company needs to make good decisions Information management: internal operation that arranges the firm’s information resources to support business performance and outcomes Data: raw facts and figures Information: meaningful, useful interpretation of data Information Systems: organized method of transforming data information that can be used for decision-making - used to assemble data - analyze data to create information - distribute information - allows humans to acquire knowledge Electronic Information Technologies (EIT): IS applications based on telecommunications technology Tax Machine: machine that can quickly transmit a copy of documents or graphics over telephone lines Voice Mail: computer-based system for receiving and delivering incoming telephone calls Electronic Mail System: electronic transmission of letters, reports, and other information between computers Electronic Conferencing: allows people to communicate simultaneously from different location via telephone, video, or email group software GroupWare: a system that allows two or more individuals to communicate electronically between desktop PCs Data Communication Networks: global networks that permit users to send electronic messages quickly and economically Internet: gigantic network of networks that serves millions of computers, offers information on business, science, and government, and provides communication flows among more than 170,000 separate networks around the world Internet Service Provider: commercial firm that maintains a permanent connection to the internet and sells temporary connections to subscribers World Wide Web: system with universally accepted standards for storing, retrieving, formatting, and displaying information on the internet Web Severs: dedicated workstations, large computer, that are customized for managing, maintaining, and supporting websites Browser: software that enables a user to access information on the web Directories: features that help people find the content they want on the wed. The user types in key words and the directory retrieves a list of websites with titles containing those words Search Engine: software for searching webpages that does not pre-classify them into a directory Intranet: a company’s private network that is accessible only to employees via entry through electronic firewalls Firewall: hardware and software security systems that ensure that internal computer systems are not accessible to outsiders Extranet: network that allows outsiders limited access to a firm’s internal information system Mass-Customization: producing large volumes of products or services, but giving customer the chance of features and options they want Enterprise Resource Planning (ERP): large information systems for integrating all the activities of company’s business calls Knowledge Workers: employees whose jobs involve the use of information and knowledge as the raw materials of their work Transaction Processing Systems: applications of information processing for basic day-to-day business transactions System Operations Personnel: people who run a company’s computer equipment Computer-aided Design: computer analysis and graphics programs used to create new products Computer-aided Manufacturing: computer systems used to design and control all the equipment and tools for producing goods Management Information Systems: system that support an organization’s managers by providing daily reports, schedules, plans, and budgets Decis
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