Class Notes (837,186)
Canada (510,155)
MGTA02H3 (143)
Lecture

Lecture 1

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Department
Management (MGT)
Course
MGTA02H3
Professor
Chris Bovaird
Semester
Winter

Description
MGTA04Management IILec 1 Ch 1Jan 9th 20121Operations ManagementBusinessOrganized effort to provide things that customers want to buyA business must offer what it claims to offer ie Coffee Shop must have coffeeOperations direction and control of the creation of goods and services using the factors of production OR the management of the creation of goods and services using the factors of production Operations Managers Do Make things or make things happenProduction implies that Canadian businesses make productsBankers doctors lawyers professors accountants Dont make products they provide ideas analyses information But these things still need t
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