Class Notes (839,096)
Canada (511,185)
MGTA02H3 (143)

Week 1

4 Pages

Management (MGT)
Course Code
Chris Bovaird

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Management Lecture 1 Producing Goods and services Operations Management1102012 13500 PM Operationsy Business An organized effort to provide things that customers want to buy y THIS IMPLIES the ability to provide the things that people want to buyy If you run a business you must have everything in place and all the necessary function which will make the customers happyOperations Principal Points y OperationsExplained and defined why Operations not Production Services OperationsSpecial Issues what operations Managers doOperations create valueHowy The direction and control of processes that transform resources into finished goodsy The management of the creation of goods and services using the factors of productiony Managers Operations are that they make or make things happenyWhy its called Operationsy Productions implies that Canadian businesses make productsy 80of Canadian work in servicesy Service sector accounts for 80 of GDP y We dont work on production line Make we teach analyze these things must be planed Not just productionService Operations Special Issuesy Products can be storedy Servicescan NOT You have to make the service available when they want it they cant store ity Products can be made without customer Service can NOT y For a service you have to be there not for the product example if you want education you have to go to classy Products should be the same example Jeansy Services Should not examples hair cuts
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