MGTA02H3 Lecture : MGTA04 NOTE.doc

30 views16 pages
27 Apr 2012
School
Course
Professor
ivanzh686 and 40070 others unlocked
MGTA02H3 Full Course Notes
1
MGTA02H3 Full Course Notes
Verified Note
1 document

Document Summary

Including both goods and services, but products means only goods. (in ca, 80% of work force are in services,69. 1% cdn. -more time and more material, more cost, but operation seek the best way to produce: quality, quality=customers expectation. -definition: a product fitness for use in terms of offering the feature that people wants=meeting/ surpassing a consumers want. -demand repair, refund, stop buying and tell others: quality & productivity. --do it right to meet expectation& few defects and repairs. --total quality management--- every is responsible and should do it right at first and then after. Management and information system (managing information: data vs information vs knowledge. Data: raw facts and figures no analysis and context. Knowledge: through education and experience, the information used for the making decisions: management information system. (mis) System support a manager by providing daily report, schedule, plans and budget.

Get access

Grade+20% off
$8 USD/m$10 USD/m
Billed $96 USD annually
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
40 Verified Answers
Class+
$8 USD/m
Billed $96 USD annually
Class+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
30 Verified Answers

Related Documents

Related Questions