MGAC70H3 Lecture : Lec 11 ch.9 Emerging Trends

81 views7 pages

pucelouse641

2 May 2011

School

Department

Course

Professor

For unlimited access to Class Notes, a Class+ subscription is required.

Document Summary

Mgtc11 wk 11 lec notes march 29, 2011. Bell had a monopoly on phone services, has evolved into oligopoly. Oligopoly power rogers, bell, telus force-feed us a lot of things. Ad wizards said they should have front-end. Services going to be added, trends changing. Smart business and consumer person are ppl who say wisdom still matters. Even though frog says to update and adopt, wonder where all entrepreneurial time. Frog on every commercial, mostly saying give me your money going. Some better suited to you, identify, and exploit when and where to use technology. Understanding technology is important, don"t be persuaded. Apply first principles of what we have been learning. Internet 2. 0 basket of services: way we adopt and exploit internet in the future. Pure tech trends, new methods of communicating wirelessly. Physiological interaction, person involved (engagement b/w person and machine) When first start networking computers together, power of collective. Didn"t matter where piece of data is.

Related Questions

Identify two (2) technological innovations that have changed the fundamental manner in which companies have conducted business over the last 20 years, and recognize one (1) aspect of each that has impacted your own career. What piece of technology could you not live without in the workplace today? Two technological innovation after the internet has changed my work style and impacted me is cell phone and the remote access to office network. IPhone or other smart phone has change the world. Now with iPhone you can do so many things. Getting work email though your phone, responding them and edit them. My CEO has not logged into his computer for last five years and he operates entire business through iPhone. If you need to find information on web or in your email, review document or prepare something smartphones are allowing all this and that has change my work style. Remote access to your office network. Previously you need to have secure connection and lot of investment if you need to connect remotely to your office to complete your work. Companies use to prefer people to come to office and complete their work as it was easy and secure. With VPN and other technology all these things are easy and now I work form my home and complete all the task what I can do it form my office.

Collin MacGibson, President of On-Time Technology Products justput you in charge of hiring a several new employees and researchingnew voicemail systems. If you were hiring a receptionist, CSR,virtual assistant, and telemarketer, what essential phone serviceskills would you look for in your top candidates. Describe avoicemail system you have used that you consider being customerfriendly. Describe one that your consider not to be userfriendly.

Assignment Checklist:

1. List and describe essential phone skills.

2. Discuss different voice mail systems.

3. Describe the positive and negative aspects of voice mailsystems.

Scenario background for this assignment:

On-Time Technology Products (OTTP) sells products relating totime. Their product line consists of a huge assortment of clocks,watches, daytime planner books, and software. Many of theirproducts are unique and innovative. They have been frequentlycompared to retailers like Sharper Image. Their products are soldin retail stores, the Internet, and catalogs. Their call center ispresently in Dayton, Ohio.

Mark MacGibson is the new President for On-Time TechnologyProducts. Mr. MacGibson is a graduate from Kaplan Universityâs MBAprogram. Mary Graff has a Bachelorâs degree in Business from KaplanUniversity and is the supervisor for the Customer ServiceRepresentatives. Mr. MacGibson and Ms. Graffâs plans are to takeOn-Time Technology Products to a new level of exceptional customerservice

chocolatedolphin308

Please read and share your thoughts on this recent brief article from the Journal of Accountancy on accountant skills needed for success in a tech-enabled future. Do you agree? Can you think of other skills that future accountants will need?

JOFA Article: (https://www.journalofaccountancy.com/issues/2018/jun/technology-skills-for-accountants.html)

"Many experts expect accountants' work and duties to change fundamentally in the coming years. As technology is developed to handle tasks that accountants traditionally have performed, CPAs' attention is likely to shift toward advisory roles, investigating exceptions and anomalies identified by technology, and developing processes and controls that will enable technology to perform certain necessary tasks. The technology will allow for a more complete audit that uses all available data rather than samples. And the scrutinizing of anomalies will provide opportunities for auditors to provide more useful information to clients.

Here are some of the skills CPAs will need to succeed in these new duties:

Understand how processes work. Even the most well-designed technological solutions are useless if they are not set up properly and monitored to determine whether they are performing effectively. Advising and consulting on business process improvements also will be a promising niche for CPAs in the future.

Communicate effectively with technologists. Successful CPAs who understand processes likely will not have the technological skills to code and implement systems. Technology experts, meanwhile, are unlikely to understand accounting and auditing rules and the deliverables required from systems. CPAs will need to be able to team with technologists and describe the decision trees that must be embedded in the technology to process the correct data and deliver the desired intelligence.

Learn to advise or consult, not command. Accountants are used to providing rule-based, definitive answers about making appropriate journal entries, information to be included in footnotes, and whether financial statements are materially misstated. But as accountants take on more advisory and consulting duties, they will need to learn how to provide opinions and advocate for their ideas without being overbearing.

Analyze data and communicate with clients. As technology results in the automation of more compliance-based services, accountants will have more time to spend with clients. To make the most of this time, accountants will need to learn how to analyze data for business insights and then be able to communicate those insights to clients."

MGAC70H3 Lecture : Lec 11 ch.9 Emerging Trends

Document Summary

Get access

Related Questions