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Diagnosing & Aligning Lec 9 Ch.10-11

Financial Accounting
Course Code
Prof.Jan Klakurka

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MGTD54 Week 9 March 17, 2011
Diagnostic vs. Interactive Control Systems
Maintain our return on management
Link back to strategy
Diagnostic Control Systems
What is wrong, what can do (poke, prod)
At some point, some measurement that says everything looks normal
Management by exception
Dont necessarily care about measuring everything
Other metrics nice to know
Not necessarily need to achieve organizational goals
Uncover why customer is not profitable
Cost increase if have to cause lots of garbage
Manager sees on exception report
Lagging indicator, ROI
Future determined by strategy
Where is next opportunity
Not after fact exercise
Credibility with organization, feedback process that employees understand
Endorsed by leadership
High level measures transparent enough
What can go wrong might, mitigate in advance
As a manager, take in account like seasonality
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