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Lecture 2

MGHB02H3 Lecture Notes - Lecture 2: Occupational Stress, B. F. Skinner, Operant Conditioning


Department
Management
Course Code
MGHB02H3
Professor
Brian Connelly
Lecture
2

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January 10, 2017- Lecture 2: Learning and Stress
Learning: any process through which practice or experience at one time
can alter an individual’s behaviour at another time
o Kids learn crying is a good way to get attention
Classical conditioning: occurs when a neutral object comes to elicit a
reflexive response when it is associated with a stimulus that already
produces that response
o Pavlov’s dogs
Conditioned dogs to droll when they just hear a bell ring
o Learned associations
o Acquisition: gradual formation of an association between the
conditioning stimulus and unconditioned stimulus
o Extinction: process in which the conditioned response is weakened
when the conditioning stimulus is repeated without the
unconditioned stimulus
o Spontaneous recovery: process b which a previously extinguished
response re-emerges following the presentation of the conditioned
stimulus
Operant conditioning: occurs when consequences of an action
determine the likelihood that it will be performed in the future
o Reinforcement and punishment: consequences of an action
increase (or decrease) the likelihood that the action will be
repeated
o Designed by BF Skinner
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Observational learning: occurs when behaviours are acquired or modified
following exposure to others performing the behaviour
o Bobo doll experiment
Saw an adult beating up a doll and kids copied after the
adult left
o Attractive, credible, competent, high-status people are most likely
to be imitated
Self Efficacy
o Beliefs about ability to successfully perform the task
Personal beliefs
o Influences
Activities people choose to perform
Effort and persistence devoted
Affective and stress reactions
Job performance
o Through:
Performance mastery
Observation
Verbal persuasion and social influence
Others telling you that you can do something increases
your efficacy
Physiological state
Self regulation
o Use of learning principles to regulate one’s own behaviour
o Self-regulation involves:
Collect self-observation data
Observation models
Set goals
Rehearse
Reinforce
o Discrepancy reduction and discrepancy production
Discrepancy between where you are and where you want to
be
Workplace stress
o Learned response
o Video of office stress
Stuff isn’t going your way
Got frustrated
Lots of equipment was damaged
Took their stress out physically on the object causing stress
find more resources at oneclass.com
find more resources at oneclass.com
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