MGHB02H3 Lecture Notes - Lecture 1: Human Relations Movement, Job Satisfaction, Hawthorne Effect
Document Summary
Mghb02 lecture 1: overview, work behaviours, & attitudes: 2 types of behaviours: employees behaving in the organization evaluation job performance, organizations behaving toward their employees evaluation job attitudes. Evolution of ob: early ob: scientific management, human relations movement: hawthorne studies (light, breaks, watching) how can we make people more motivated, modern ob: contingency approach it depends situations. Components of job performance: how one defines performance dictates decisions. Perspectives on job satisfaction: dispositions (personality, need fulfillment, discrepancies (expectations vs. reality, value attainment (fit with job organization and work, equity & fairness (balance with rewards) Affective i want to stay (job satisfaction) Normative i should stay (obligatory feeling to stay) Continuance i have to stay (no other options: consequences of commitment: High ac (affective commitment) high performance. High cc (continuance commitment) low performance. High cc + low ac very poor performance. Work-family conflict (not being with family often enough)
