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10 Nov 2010
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Chapter 9 .ppt / 01
Laurence, Hugh
MGTA03, Lec. 03
Human Relations
o People in the firm
o What are the human relations functions?
o Job analysis
Job description
x Description of the tasks
x Working conditions and requirements
x Tools, materials and equipment needed
Job specification
x Skills, abilities required for the job
x Credentials required for application
o Staffing
Once we know what the jobs are, we can look for the staff to fill them
Internal staffing ± find new staff from within
x Employees familiar with environment
x Employees are known quantity
x Hiring within creates better morale
x Entitlement issues for some staff
External staffing ± hiring new employees
x Hire for existing experience
x New perspectives and skills brought in
x Very time ± consuming and expensive to gather a pool of suitable
candidates and review the applications
x Difficult to assess external hires in the short time available
Selecting new hires
x Application forms listing key information
x Sometimes testing for skills
x Interviews to assess new hires, give out information
x Assessment and decisions to hire
o Staff development and evaluation
Developing human resources
x Orientation
x Job training
o Training through instruction
o Training on the job
x Career development
o New skills required
o Team building
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Document Summary

Human relations: people in the firm, what are the human relations functions, job analysis. S once we know what the jobs are, we can look for the staff to fill them. Internal staffing find new staff from within. N very time consuming and expensive to gather a pool of suitable candidates and review the applications. N difficult to assess external hires in the short time available. Interviews to assess new hires, give out information: staff development and evaluation. N job training: training through instruction, training on the job. N career development: new skills required, team building www. notesolution. com. N period assessment of how staff are doing in the job. N gather information: from managers, from subordinates, from others working with the employee. N provided feedback to the employee: compensation and benefits. N merit plans: merit pay for skills learned, knowledge based plans pay for courses or credits obtained.

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