MGTA02H3 Lecture Notes - Operations Management, Capacity Planning, Human Resources
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MGTA02H3 Full Course Notes
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Chapter 1: producing goods and services operations management. To make a profit, a business must: have people human resources, make things operations, collect information mis, use the information accounting, sell things marketing, raise and spend money finance. Business is an organized effort to provide things that customers want to buy. This implies the ability to provide the things that people want to buy. A business must offer what it claims to offer: ex: a coffee shop must have coffee. The direction and control of processes that transform resources into finished goods or. The management of the creation of goods and services, using the factors of production. Demand planning: forecast how much you need to make, bad example: coffee shop that runs out of coffee. Capacity planning: ensure enough space, and workers to meet demand, bad example: tim horton"s at utsc. Location planning: find the best location for getting materials, good employees, transport to market, good example: auto making in ontario.
