MGTA02H3 Lecture Notes - Graphical User Interface, Enterprise Resource Planning, Internet Service Provider

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1 Apr 2013
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Chapter 3: Managing Information Systems and Communication Technology
Terms:
Information Manager: the manager responsible for the activities needed to generate, analyze, and
disseminate information that a company needs to make good decisions
Information Management: an internal operation that arranged the firm’s information resources to
support business performance and outcomes
Data: raw facts and figures
Information: a meaningful, useful interpretation of data
Information System (IS): an organized method of transforming data into information that can be used
for decision making
Electronic Information Technologies (EIT): IS applications based on telecommunication technologies
Tax Machine: a machine that can quickly transmit a copy of documents or graphics over telephone lines
Voice Mail: a computer-based system for receiving and delivering incoming telephone calls
Electronic Mail (email) System: electronic transmissions of letters, reports, and other information
between computers
Electronic Conferencing: allows people to communicate simultaneously from different locations via
telephone, video, or email group software
Groupware: a system that allows two or more individuals to communicate electronically between
desktop PC’s
Data Communication Networks: global networks that permit users to send electronic messages quickly
and economically
Internet: a gigantic network of networks that serves millions of computers, offers information on
business, science, and government, and provides communication flows along more than 170,000
separate networks around the world
Internet Service Provider (ISP): a commercial firm that maintains a permanent connection to the
internet and sells temporary connections to subscribers
World Wide Web: a system with universally accepted standards for storing, retrieving, formatting, and
displaying information on the internet
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Web Servers: dedicated workstations large computers that are customized for managing,
maintaining and supporting websites
Browser: software that enables a user to access information on the web
Directories: features that help people find the content they want on the web. The user types in key
words and the directory retrieves a list of websites with titles containing those words
Search Engine: software for searching webpages that does not pre-classify them into a directory
Intranet: a company’s private network that is accessible only to employees via entry through electronic
firewalls
Firewall: hardware and software security systems that ensure that internal computer systems are not
accessible to outsiders
Extranet: a network that allows outsiders limited access to a firm’s internal information system
Enterprise Resource Planning (ERP): large information systems for integrating all the activities of a
company’s business units
Knowledge Workers: employees whose jobs involve the use of information and knowledge as the raw
materials of their work
Transaction Processing Systems (TPS): applications of information processing for basic day-to-day
business transactions
System Operations Personnel: people who run a company’s computer equipment
Computer-aided Design (CAD): computer analysis and graphics programs that are used to create new
products
Computer-aided Manufacturing (CAM): computer systems used to design and control all the equipment
and tools for producing goods
Management Information Systems: systems that support an organization’s managers by providing daily
reports, schedules, plans, and budgets
Decision Support System (DSS): computer systems used to help managers consider alternatives when
making decisions on complicated problems
Executive Support System (ESS): a quick-reference, easy-access application of information systems
specially designed for upper-level managers
Artificial Intelligence (AI): the construction and/or programming of computers to imitate human
thought processes
Robotics: the use of computer-controlled machines that perform production tasks
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Document Summary

Chapter 3: managing information systems and communication technology. Information manager: the manager responsible for the activities needed to generate, analyze, and disseminate information that a company needs to make good decisions. Information management: an internal operation that arranged the firm"s information resources to support business performance and outcomes. Information system (is): an organized method of transforming data into information that can be used for decision making. Electronic information technologies (eit): is applications based on telecommunication technologies. Tax machine: a machine that can quickly transmit a copy of documents or graphics over telephone lines. Voice mail: a computer-based system for receiving and delivering incoming telephone calls. Electronic mail (email) system: electronic transmissions of letters, reports, and other information between computers. Electronic conferencing: allows people to communicate simultaneously from different locations via telephone, video, or email group software. Groupware: a system that allows two or more individuals to communicate electronically between desktop pc"s.

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