MGTA02H3 Lecture Notes - Lecture 2: Trade Union, Total Quality Management, Business Process
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MGTA02H3 Full Course Notes
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*tech, human skills, economic policies, natural resources, traditions. Care about domestic productivity productivity persons wealth with expanse of others . Manufacturing productivity (higher): factories; use modern info. Services: human activity e. g. meeting time, tech, factory like. Industry: labour union negotiation high productive $ easier; investor & suppliers loans, securities e. g canada: agriculture is most productive + tech labour & energy. Company: high productive competitive cost price profit *investor (buy & sell stock), workers (profit sharing plan), managers (plan new competitive product, factories ) Quality: product"s fitness for use in terms of offering the features that consumers want. Worker participation fishbone/ cause-and-effect diagram: show quality problem work area. Total quality management (tqm): no defects are tolerable & all employees are responsible for maintaining quality standards *total employee participation, high commitment. Planning: set targets for both performance and reliability. Performance quality: overall quality degrees, how well features of a product meet consumers" needs & product perform.
