MGTA02H3 Lecture Notes - Total Quality Management, Merlot, Capacity Planning
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MGTA02H3 Full Course Notes
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The function of a business is to make a profit. The direction and control of processes that transform resources into finished goods or. The management of the creation of goods and services, using the factors of production. In fact: 80% of canadians work in services . Bankers, doctors, lawyers, professors, accountants: don"t make products they provide ideas, analyses, information. But: these things still need to be planned, managed, supplied. Products can be stored and made without a customer and should all be the same. Services cannot be stored or made without a customer and should notall be the same. Demand planning- forecast how much they will need to make. Capacity planning- enough space and workers to meet demand. Location planning- find best location for getting employees, materials, and transport to market. Layout planning- arrange store or factory for best flow of materials. Schedule - to finish on time, start on time.
