MGTA35H3 Lecture 3: Notes.5
Document Summary
Better listeners: focus attention, minimize distractions, process messages accurately, think critically. Why is listening important: checking for accuracy, giving and getting feedback, evaluating messages. Why listening is difficult: listener distractions (channel surfing), limited attention span, jumping to conclusions (through assimilation-the tendency to regard two similar messages as basically identical, blurring the distinction between them), situational distractions. Thi(cid:374)ki(cid:374)g is faste(cid:396) tha(cid:374) liste(cid:374)i(cid:374)g: liste(cid:374)e(cid:396)(cid:859)s (cid:373)i(cid:374)d (cid:373)a(cid:455) (cid:449)a(cid:374)de(cid:396). So liste(cid:374)e(cid:396) should (cid:272)o(cid:374)(cid:272)e(cid:374)t(cid:396)ate o(cid:374) the speech and take notes. Speaker should keep the speech focused, tie each point to main thesis. Liste(cid:374)e(cid:396)(cid:859)s atte(cid:374)tio(cid:374) spa(cid:374) is sho(cid:396)t: (cid:374)ot liste(cid:374)i(cid:374)g to spee(cid:272)hes that a(cid:396)e lo(cid:374)g o(cid:396) (cid:272)o(cid:373)ple(cid:454). Divide speeches into small compact segments (for speaker). Liste(cid:374)e(cid:396) ju(cid:373)ps to (cid:272)o(cid:374)(cid:272)lusio(cid:374)s: (cid:373)issi(cid:374)g speake(cid:396)(cid:859)s poi(cid:374)t, judging by listener view point only. Situations contain distractions: following the distraction rather than the speech. Strategies for careful listening: mapping in which the listening draws diagram showing the relationship between the thesis of the speech and the main ideas that support it.
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