Chapter 8 Mat136

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21 Apr 2012
School
Department
Course
Professor
Chapter 11
Utility the power of a product to satisfy a human want
Types
Time
Place
Ownership
Form
Operations (productions) management- the systematic direction and control of the processes that
transform resources into finished goods
Production managers- managers responsible for ensuring that operations processes create value and
provide benefits
Operations process- a set of methods and technologies used in the production of a good or a service
Types of transformation technology
Chemical processes (raw materials altered)
Fabrication processes (mechanically altered to fit basic shape or form of product)
Assembly processes (put together various components)
Transport processes (goods acquire place utility)
Clerical process (transform information)
Analytic processes- production process where resources are broken down
Synthetic processes- production process where resources are combined
Service producing processes
High contact processes- a system in which the service cannot be provided without the customer being
physically in the system
Low contact processes- a system in which the service can be provided without the customer being in
the system
Operations capability- the activity or process that production must do especially well, with high
proficiency
Service and Manufacturing Operations
Transform raw materials into finished product
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