Class Notes (839,376)
Canada (511,314)
Rotman Commerce (1,103)
RSM100Y1 (287)
John Oesch (141)
Lecture

summary/ch11-12

3 Pages
121 Views

Department
Rotman Commerce
Course Code
RSM100Y1
Professor
John Oesch

This preview shows page 1. Sign up to view the full 3 pages of the document.
Description
Product Attributes The success of any organization depends on its ability to provide them with products (goods and services) that satisfy their needs, wants and expectations. Process managers, therefore, need to understand the product attributes that customers value. 1.Product Cost Product Delivery-Response time Availability Accessibility Product Variety Custom made (one-of-a-kind) Mass production Product Quality Features (iPhone) Performance (Rolls Royce) Reliability (Toyota) 2.Process Capabilities Firms compete on product attributes, but production requires a good process. - Process Cost - Process Flow Time - Process Flexibility Flexible Resources - Process Quality 3.Classification of Processes by Process Architecture - Project (house construction) you only do it once - Job Shop (parts for aerospace) you do it more than once, specialist -
More Less
Unlock Document

Only page 1 are available for preview. Some parts have been intentionally blurred.

Unlock Document
You're Reading a Preview

Unlock to view full version

Unlock Document

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit