Class Notes (839,376)
Canada (511,314)
Rotman Commerce (1,103)
RSM100Y1 (287)
John Oesch (141)


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Rotman Commerce
Course Code
John Oesch

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Product Attributes The success of any organization depends on its ability to provide them with products (goods and services) that satisfy their needs, wants and expectations. Process managers, therefore, need to understand the product attributes that customers value. 1.Product Cost Product Delivery-Response time Availability Accessibility Product Variety Custom made (one-of-a-kind) Mass production Product Quality Features (iPhone) Performance (Rolls Royce) Reliability (Toyota) 2.Process Capabilities Firms compete on product attributes, but production requires a good process. - Process Cost - Process Flow Time - Process Flexibility Flexible Resources - Process Quality 3.Classification of Processes by Process Architecture - Project (house construction) you only do it once - Job Shop (parts for aerospace) you do it more than once, specialist -
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