RSM100Y1 Lecture : chapter 10
23 Jan 2012
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Document Summary
Individual differences: physical, psychological, and emotional attributes that vary from one person to another and that make each person unique y personality and attitudes are two main categories of individual differences. Is the relatively stable set of psychological attributes that distinguishes one person from another y according to researchers, five fundamental traits that are especially relevant to organizations are: agreeableness person s ability to get along with others. conscientiousness the number of things a person tries to accomplish. emotionality the degree to which people tend to be positive or negative in their outlook and behaviours toward others. extroversion person s comfort level with relationships. job satisfaction the degree of enjoyment that people derive from performing their jobs. higher levels of job satisfaction does not automatically lead to higher levels of production, but less absenteeism and happy employees. organizational commitment or job commitment an individual s identification with the organization and its mission.
