RSM100Y1 Lecture : Lecture 4
Document Summary
Agenda for today y some communications theory y examples of business theory y practice midterm details. Four paradigms of communication: y encoding-decoding: encode message into words, signal, punctuations etc. put them into a code so the other person can then decode the message and understand it. y. Intentionalist: tend to decipher what other person wants think about communication as more than a signal of noise can you tell me what the exchange rate is today? contains text and sub-text. Sub-text is you choose. (closed question doesn t really want an opinion just want you to take a stance) what does this sound like to you? (open question- asks for an opinion) are things still pretty awful with your new boss? (confirmation of something closed question): negotiation: explore beliefs of both sides to come to an agreement learning what the other side needs.
