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Chapter 5&6.docx

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University of Toronto St. George
Rotman Commerce
Joanna Heathcote

Chapter 5&6 Motivation&Motivation in practice Basic Characteristics of motivation Motivation: The extent to which persistent effort is directed toward a goal Effort Persistence Direction Goals Extrinsic motivation& intrinsic motivation Extrinsic: stem from work environment external to the task others applied Intrinsic: stem from direct relationship between worker&task self-applied Extrinsic motivators can reduce the intrinsic motivation Only occur under limited conditions easily available Self-determination theory (SDT): A theory of motivation that considers whether people’s motivation is autonomous or controlled Autonomous motivation: when people are self-motivated by intrinsic factors Controlled motivation: when people are motivated to obtain a desired consequence or extrinsic reward Extrinsic factors can lead to autonomous motivation when an individual internalizes the values or attitudes associated with behavior, and no longer require the extrinsic factor to motivate him or her to perform the behavior. Key aspect of SDT: the extent to which one’s motivation is autonomous versus controlled Motivation and performance *performance: the extent to which an organization member contribute to achieving objective of the organization Motivation------personality, general cognitive ability, understanding of task, emotional intelligence, chance------performance *general cognitive ability: A person’s basic information processing capacities and cognitive resources Cognitive ability predicts job performance, both manual and mental task *Emotional Intelligence: ability to understand and manage one’s feeling s and emotions 4 Skills: 1. Ability to perceive emotions accurately in oneself and others: identify other’s emotions in people’s faces,basic level 2. Using emotions and facilitate thinking: use and assimilate emotions and emotional experiences:decision making 3. Understand emotions, emotional language, and the signals conveyed by emotions:won’t ask people who are in bad mood 4. Manage emotions to attain specific goals: highest level,e.g, stay calm when angry Research: EI predicts job performance that require high level emotion labor Importance of EI on job performance depends on one’s cognitive ability Need theories of work motivation Maslow’s hierarchy of needs: a five-level hierarchy need theory that specifies the lowest unsatisfied need has the greatest motivation potential 1. Physiological needs: satisfied for the person to survive 2. Safety needs: security, stability, freedom fro
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