RSM100Y1 Lecture Notes - Page Layout

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21 Mar 2011
School
Department
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Information Management
1. Information managers: the manager responsible for the activities needed
to generate, analyze, and disseminate information that a company needs to
make good decisions.
2. Information Management: an internal operation that arranges the firm's
information resources to support business performance and outcome.
3. Data: raw facts and figures
4. Information: a meaningful, useful interpretation of data.
5. Information System (IS): an organized method of transforming data into
information that can be used for decision making.
oIS managers gather relevant data, convert it to information, and give
information to the people that need them.
Analyze management control and planning problems.
The choice of a business strategy requires an information system that
can support that strategy.
Key Users of Information Systems
6. Top Managers: need info to carry out long-range planning for the entire
organization, to asses the business environment, and to improve overall company
performance.
7. Middle Managers: need summaries and analyses for setting intermediate and long0-
range goals for the department or projects under their supervision.
8. First Line Managers: need info to oversee the day-to-day details of their departments
or projects.
9. Knowledge Workers: need special info for conducting technical projects.
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Types of Information Systems
10. Transaction Processing Systems (TPS): applications of information processing
for basic day-to-day business transactions, usually involves the same steps.
oCustomer order taking
oReceiving and confirming reservations
11. System Operations Personnel: people who run a company's equipment
oMake sure programs run in correct sequence
oRun company's computer equipment
12. Computer-aided Design (CAD): computer analysis and graphics programs that
are sued to create new products.
oSimulates the real product
oDisplay products in 3D graphics
13. Computer-Aided Manufacturing: computer systems used to design and control
all the equipment and tools for producing goods
14. Computer Operations Control: any system for managing the day-to-day
production activities for either goods or service production.
15. Management Information Systems (MIS): systems that support an
organization's managers by providing reports, schedules, plans, and budgets.
oMiddle managers are the largest MIS user
16. Decision Support System (DSS): an interactive system that locates and presents
information needed to support the decision-making process.
17. Executive Support System (ESS): a quick-reference, easy-access application of
information systems specially designed for upper-level managers.
oContains industry reports, global economic forecasts, and reports on
competitors.
18. Artificial Intelligence (AI): the development of computer systems to imitate
human thought and behavior.
oComputer systems can learn repetitive tasks or remember the causes of past
mistakes.
oExpert System: a form of artificial intelligence in which a program draws on
the rules an expert in a given field has laid out to arrive at a solution for a
problem.
Information Technology
19. the various devices for creating, storing, exchanging, and using information in
diverse models, including visual images, voice, multimedia, and business data.
oEx. Blackberry Phone
Information Technology and Organizational Processes
20.With internet, companies that are scattered throughout the globe can easily
coordinate orders of goods together.
21. There is a faster transfer of information, thus saving time.
22.Increased collaboration allowed companies to suite the needs of their employees and
consumers.
23.IT simplified international collaboration.
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Document Summary

I nformation managers: the manager responsible for the activities needed. I nformation management: an internal operation that arranges the firm"s. 1. to generate, analyze, and disseminate information that a company needs to make good decisions. 2. information resources to support business performance and outcome: data: raw facts and figures. I nformation: a meaningful, useful interpretation of data. 5. information that can be used for decision making. Information technology: the various devices for creating, storing, exchanging, and using information in diverse models, including visual images, voice, multimedia, and business data, ex. 20. with internet, companies that are scattered throughout the globe can easily coordinate orders of goods together: there is a faster transfer of information, thus saving time. 22. increased collaboration allowed companies to suite the needs of their employees and consumers. 24. instantaneous info is available to all levels of management. 25. mass customization: producing large volumes of products or service, but giving customers the choice of feature and option they want.

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