Business Administration 1220E Lecture Notes - Lecture 5: Walter A. Shewhart, Pdca, Business Process Reengineering

• School: Western University
• Department: Business Administration
• Course: Business Administration 1220E
• Professor: Alexander Miller

Document Summary

Stages in qm: quality inspection, quality control, obtain management support, management commitment, customer focus, choose a spc leader, select a process for pilot study, provide spc training, empowered workers, construct control charts. Continual improvement: process improvement, quality assurance, project-by-project, process-by-process, cross-functional, tqm, company-wide, supplier relationship. Quality gurus: shewart, promoted spc, shewhart cycle, deming, deming wheel, 14 point quality mgmt philosophy, promoted quality mgmt in japan deming prize. Juran: quality control handbook, quality trilogy, planning, control. Improvement: cost of quality, crosby, cost of poor quality, zero defects, quality is free, feigenbaum, ishikawa (cause-and-effect diagram, total quality control, company-wide commitment. Jit: to achieve good forecast of customer demand: customer focus, continuous )mprovement (cid:523)(cid:498)kaizen(cid:499)(cid:524, total participation and teamwork. Jit: require high quality products; under capacity scheduling. Jit: well-trained, multifunctional, empowered employees; group problem solving. Tqm implementation issues: lack of a genuine quality culture, forgetting customer-focus, conflict with existing systems, e. g.