Business Administration 2295F/G Lecture Notes - Lecture 2: Aircraft Cabin, Flight Attendant, Civic Virtue
Document Summary
Includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Set of explicit obligations that a employee must fulfill to receive compensation and continued employment. Flight attendant explaining and demonstrating safety procedures and checking the general condition of the aircraft cabin. Involves well known responses to demands that occur in a normal, routine, or otherwise predictable way. Employees tend to act in more or less habitual or programmed ways that vary little fro one instance to another. Expressionless flight attendant robotically demonstrate how to insert the seatbelt tongue into the buckle. Responses to task demands that are novel, unusual, unpredictable. Degree to which individuals develop ideas or physical outcomes that are both novel and useful. Voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.