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Kin 1088A Sept. 29.docx

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Kinesiology 1088A/B
Bob Larose

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Continued from September 27 Types of Communication Interpersonal: occurs between two or more people Intrapersonal: self-talk/thought Non-verbal: important part of interpersonal communication and comprises 50% of all communication Interpersonal – sometimes the message may not be received by the person(S) intended or van get distorted and therefore not transmitted, therefore it is important to know how to effectively send a message Guidelines for sending an effective message: - Be direct - Own you message (I, my) - Be complete and specific - Avoid double messages - State your feelings clearly - Separate fact from opinion - Focus on one thing at a time - Deliver messages immediately - No hidden agendas - Be supportive - Be consistent with non-verbal messages - Reinforce using repetition - Tailor message to the experience of the receiver - Was your message accurately interpreted? Look for feedback *pg. 236 in text for a listening skills test Non-verbal communication: - 50-70% of call communication - Tend to believe more than verbal - Physical appearances – first impression - “Body language” – posture, gestures, body position (space) - Touching (various forms) - Facial expressions - Voice characteristics (pitch, tempo, volume, rhythm, articulation) Receiving Messages: a) Act
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