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Kinesiology 1088A/B
Robert La Rose

Communication- Chapter 10 The Communication Process λ Decision to send message about something λ Encoding of the message by the sender λ Channel through which the message is transmitted to the receiver λ Decoding of the message by the receiver λ Internal response by the receiver to the message Purpose of Communication λ Persuade λ Evaluate λ Inform/ instruct λ Motivate/ psych up λ Problem solve/ deal with conflict Types of Communication λ Interpersonal: Occurs between two or more people o Sometimes the message may not be received by the person(s) intended, or can get distorted and therefore not transmitted. Therefore, it is important to know how to effectively send a message. λ Intrapersonal: “self-talk” or thought (that little voice inside your head) λ Non-verbal: important part of interpersonal communication and comprises 50% of all communication o 50%-70% of all communication o Tend to believe more than verbal o Physical appearance- first impression o ‘Body Language’- posture, gestures, body position (space) o Touching (various forms) o Facial Expressions o Voice characteristics (pitch, tempo, volume, rhythm, and articulation) Guidelines for Sending Effective Messages λ Be direct λ Own your message (I, my) λ Be complete and specific λ Avoid double messages λ State your feelings clearly λ Separate fact from opinion λ Focus on one thing at a time λ Deliver messages immediately λ No hidden agendas λ Be supportive λ Be consistent with non-verbal messages λ Reinforce using repetition λ Tailor message to the experience of the receiver λ Was your message accurately interpreted? Look for feedback Receiving Messages λ Active listening o A process focusing on content, intent, and feelings o Attend to ideas o Acknowledge comment o Give responding feedback o Non-verbal (head nod, eye contact, etc.) o Paraphrasing  What I hear you saying is…  Let me se if I’ve got this right. You said…
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